ace65 Withdrawal & KYC Guide — Withdraw Fast, Get Paid to Your bKash or Nagad

Read this guide once and you will know exactly how to pass KYC verification, submit a withdrawal request, and understand why payouts clear in about 21 minutes at ace65.

By the end of this page you can: complete your KYC in one sitting, make your first ace65 withdraw, and know what to do if anything goes wrong.

Withdrawal at a Glance

Key numbers before you go further.

Detail Amount / Time Notes
Minimum withdrawal ৳1,500 Per request
Daily withdrawal limit ৳2,10,000 Resets at midnight (UTC+06)
Processing time ~21 minutes After approval; first withdrawal up to 6 hours
First withdrawal review Up to 6 hours KYC must be verified first
Minimum deposit to unlock ৳350 At least one deposit required
Wagering requirement (bonus) 16× Must complete before withdrawing bonus winnings

Which Payment Methods Work for Withdrawal?

ace65 pays out through the same mobile banking apps Bangladeshi players already use every day. There are no bank wire fees and no waiting days. Connect the same number you deposit from to keep things clean.

  • bKash Deposit: ~2 min Withdrawal: ~21 min
  • Nagad Deposit: ~2 min Withdrawal: ~21 min
  • Rocket Deposit: ~2 min Withdrawal: ~21 min
  • Upay Deposit: ~2 min Withdrawal: ~21 min

How to Submit a Withdrawal Request

Once KYC is approved (see the section below), here is exactly how the ace65 withdraw process works. Each step takes under a minute.

  1. 01

    Log in to your ace65 account

    Go to ace65 Login or open the ace65 App. Use your registered mobile number and password.

  2. 02

    Open the Cashier and tap Withdraw

    Find the Cashier icon in the top menu or the bottom nav bar in the app. Tap "Withdraw" — it sits right next to "Deposit".

  3. 03

    Select your payment method

    Pick bKash, Nagad, Rocket, or Upay. The number on file will show up automatically — confirm it matches your wallet.

  4. 04

    Enter the amount (minimum ৳1,500)

    Type how much you want to cash out. The form blocks anything below ৳1,500 or above your available balance or the ৳2,10,000 daily cap.

  5. 05

    Confirm and wait for approval

    Hit Confirm. ace65 reviews the request and sends the funds to your mobile wallet. Regular withdrawals clear in about 21 minutes; your very first withdrawal may take up to 6 hours.

Player completing mobile KYC verification on a smartphone in Bangladesh

KYC Verification — Do This Before Your First ace65 Withdraw

KYC stands for Know Your Customer. ace65 requires it before releasing your first withdrawal. It is a one-time process and usually takes under 12 hours to review. Once verified, all future withdrawals go through without extra document checks.

You cannot skip this step. If you try to withdraw without completing KYC, the request will be held until documents are submitted and approved.

Accepted Identity Documents

National ID Card (NID) Passport Driving Licence

Any one of these three documents is enough. The name on the document must match the name on your ace65 account and on your mobile wallet (bKash / Nagad).

Photo and Scan Requirements

Good lighting Shoot in daylight or under bright indoor light. No dark corners or glare on the document surface.
Full document in frame All four corners of the ID must be visible. Do not crop any edge.
Text must be readable Zoom in after taking the photo. If the name or ID number is blurry, retake it.
Accepted formats JPEG or PNG. File size should be under 5 MB per image. No screenshots of screenshots.
Both sides required Upload the front and back of your NID or Driving Licence. Passport: photo page only.
No editing Do not crop, filter, or annotate the photo. Edited images are rejected automatically.

How to Upload Your Documents

  1. 01

    Go to Account Settings

    Log in and open your profile. Look for "Verification" or "Identity Check" in the account menu.

  2. 02

    Choose your document type

    Select NID, Passport, or Driving Licence from the dropdown. The upload form adjusts to show the correct number of image slots.

  3. 03

    Upload front and back photos

    Take clear photos (or use your gallery if you already have good ones). Check that all corners and text are visible before uploading.

  4. 04

    Submit and wait up to 12 hours

    The ace65 team reviews documents within 12 hours. You will get a notification when the review is done. After that, your first withdrawal can be processed.

Privacy note: ace65 collects identity documents solely to meet standard financial security requirements. Your documents are stored on encrypted servers, are never shared with third parties for marketing, and are only used to verify your identity for cashout requests.

Why Would a Withdrawal Be Declined?

Most withdrawals go through without any problems. But if yours is declined, it is almost always one of these reasons — and each one has a clear fix.

  • KYC not completed Your identity has not been verified yet. Submit your NID, Passport, or Driving Licence and wait for the review to finish before requesting a withdrawal.
  • Wagering requirement not met Bonus winnings cannot be withdrawn until you have wagered 16× the bonus amount. Check your bonus status in the account dashboard.
  • Amount below ৳1,500 The minimum per request is ৳1,500. Add any amount that takes you to or above this threshold and try again.
  • Daily limit already reached The ৳2,10,000 daily cap resets at midnight Bangladesh time (UTC+06). Try again the next day or split into smaller requests over two days.
  • Mobile wallet number mismatch The bKash or Nagad number on your ace65 account must match the wallet where you want to receive funds. Update the number in account settings if they differ.
  • Document quality too low Blurry, cropped, or edited ID photos are automatically rejected. Re-upload a fresh set of clear photos in natural light.

If none of the above applies and your request is still on hold, contact ace65 24/7 Live Chat from inside the app or website. Have your request ID ready — it appears on the withdrawal confirmation screen.

Does Your VIP Tier Change the Withdrawal Limit?

Yes. Higher VIP tiers unlock higher daily withdrawal caps. If you are a regular player and hit the standard ৳2,10,000 ceiling often, moving up a tier is worth it.

VIP Tier Monthly Turnover Daily Withdrawal Limit Cashback
Classic Open to all ৳2,10,000 1.6%
Plus ৳65,000 / month ৳3,30,000 1.8%
Prime ৳2,90,000 / month ৳5,30,000 2.0%
Elite ৳13,00,000 / month ৳8,40,000 2.2%

Questions Players Ask About ace65 Withdrawals

How long does the first ace65 withdraw take?
Your very first withdrawal goes through an extra security check. Allow up to 6 hours. After that, all subsequent withdrawals process in around 21 minutes once approved by the system.
Can I withdraw to a different bKash number than the one I deposited from?
No. For security, ace65 only releases funds to the mobile wallet number registered on your account. If you need to change it, contact 24/7 Live Chat and complete an additional identity check first.
Do I need to complete KYC every time I withdraw?
No. KYC is a one-time process. Once your documents pass the review (within 12 hours), you are verified permanently and future withdrawals go through the normal 21-minute process.
What is the minimum I can withdraw from ace65?
The minimum withdrawal amount is ৳1,500 per request. There is no maximum per request other than your available balance and the daily cap of ৳2,10,000 (higher for VIP tiers).
My withdrawal is stuck — what should I do?
First check that your KYC is approved, your wallet number matches, and the wagering requirement is met. If everything looks correct and the request is still pending after 30 minutes, open the ace65 24/7 Live Chat and share your withdrawal request ID.
Can I withdraw my welcome bonus directly?
Not straight away. Bonus winnings are locked until you complete 16× wagering on the bonus amount. You can track progress in the Bonus section of your account. Only your real-money balance and cleared winnings are available for withdrawal.
Is there a fee for withdrawing from ace65?
ace65 does not charge a withdrawal fee. Your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges, which are outside ace65's control.
What if my NID photo gets rejected during KYC?
The review team will tell you the specific reason — usually low image quality or a cropped edge. Re-upload a fresh set of photos: flat surface, good light, all four corners in frame, no filters. Re-submissions are reviewed within 12 hours.

Ready to Make Your First ace65 Withdraw?

Open an account, make a deposit of at least ৳350, complete your KYC once, and your money lands in your bKash or Nagad wallet in about 21 minutes.

Register Now Log In