ace65 Privacy Policy

Who We Are

ace65 is an online casino and sports betting platform serving players in Bangladesh. When you create an account, make a deposit, or browse ace65, you are sharing information with us. This Privacy Policy describes how we handle that information responsibly.

For the purposes of this policy, "ace65," "we," "us," and "our" all refer to the operator of ace65.wine. By registering an account or using the platform, you agree to the practices described here.

Data We Collect

We collect only what we need to run your account, process payments, and comply with anti-money-laundering requirements. The table below lists the main categories.

Why We Collect It

Every piece of data we hold has a specific purpose. We do not collect information speculatively or sell player profiles to advertisers.

• Account management: to create, maintain, and secure your ace65 account.
• Payment processing: to verify deposits and release withdrawals — typically within 21 minutes once approved.
• KYC compliance: to confirm your identity before your first withdrawal, as required. Accepted documents are your National ID Card (NID), passport, or driving licence.
• Fraud prevention: to detect unusual login patterns, duplicate accounts, and suspicious transactions.
• Responsible gaming: to monitor for signs of problem gambling and apply self-exclusion or deposit limits when requested.
• Customer support: to investigate issues raised through our 24/7 live chat service.
• Legal obligations: to meet anti-money-laundering and record-keeping requirements.

How We Share Your Data

ace65 does not sell or rent your personal data to third parties for marketing. We share data only in the following specific situations.

Payment Processors

When you deposit via bKash, Nagad, Rocket, or Upay, the respective payment provider receives the minimum information needed to complete the transaction. Each provider has its own privacy policy.

Game Providers

Providers such as Evolution, JILI, PG Soft, Red Tiger, KA Gaming, JDB, and CQ9 receive a pseudonymous player ID and session token to run game rounds. They do not receive your name, mobile number, or payment details.

Legal and Regulatory Requests

We may disclose account data if compelled by a valid legal order or if required to report suspected financial crimes. We will notify you where the law permits us to do so.

Service Providers

We use third-party hosting, analytics, and security vendors. These vendors act as data processors under strict contractual terms: they cannot use your data for their own purposes and must delete it when the contract ends.

How Long We Keep It

We hold personal data for as long as your account is active, plus a mandatory retention period after closure. The standard periods are:

• Account and identity records: 5 years from account closure.
• Transaction records: 5 years from the date of each transaction.
• Live chat and support logs: 2 years from the date of the conversation.
• Device and technical logs: 90 days from the session date, unless flagged for a security review.

After these periods, data is securely deleted or anonymised so it can no longer be linked to you.

Your Rights

As an ace65 player, you have the following rights regarding your personal data. To exercise any of them, contact our 24/7 live chat support or submit a request through the Help Centre.

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix inaccurate or incomplete information.
• Deletion: Request erasure of your data, subject to our legal retention obligations.
• Restriction: Ask us to pause processing while a dispute is resolved.
• Portability: Receive your account data in a machine-readable format.
• Objection: Object to processing carried out on the basis of legitimate interest.
• Withdraw consent: Opt out of marketing messages at any time via your account settings.

We aim to respond to all data requests within 30 days. Identity verification may be required before we can action a request.

Cookies and Tracking

ace65 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. We do not use third-party advertising cookies.

You can clear cookies and block new ones through your browser settings. Note that blocking essential cookies will prevent you from logging in to your ace65 account.

Security Measures

Protecting your data is a core responsibility at ace65. The technical and organisational measures we use include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encrypted storage for identity documents and financial records at rest.
• Role-based access controls: only staff with a specific need can view personal data.
• Automatic session timeouts after periods of inactivity.
• 24/7 security monitoring for unusual account activity and login attempts.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact our live chat support.

Players Under 18

ace65 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has created an account, we will close it immediately and delete all associated data. If you believe a minor is using ace65, please report it to our support team right away.

Policy Updates

We may update this Privacy Policy from time to time — for example, to reflect changes in the law or new features on the platform. When we make material changes, we will display a notice on the ace65 website and update the "Last updated" date at the top of this page.

Continuing to use ace65 after a policy update means you accept the revised terms. If you disagree with the changes, you may close your account before they take effect.

How to Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a concern, reach our team through the 24/7 live chat on the ace65 website or via the Help Centre. We do not publish email addresses publicly to prevent spam and phishing; live chat is the fastest and most secure channel.

For formal data requests (access, deletion, portability), please include your registered mobile number and a brief description of your request. We will verify your identity before proceeding.