ace65: Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern your use of ace65 and all services offered through the platform. The Terms form a binding agreement between you ("the Player") and ace65. If you do not agree with any part of these Terms, you must stop using the platform and close your account.

Continued use of ace65 after any update to these Terms means you accept the revised version. We recommend bookmarking this page and checking back when you receive a notification of changes.

Who Can Play

You must meet all of the following conditions to open and use an ace65 account:

• You are at least 18 years old.
• You are accessing the platform from a jurisdiction where online gambling is not explicitly prohibited for you personally.
• You are acting on your own behalf and not on behalf of any third party.
• You are not on any self-exclusion list at ace65 or through a third-party responsible gaming scheme.

ace65 reserves the right to request proof of age at any time. Accounts found to belong to players under 18 will be closed immediately and any funds forfeited.

Account Rules

One account per player

Each player may hold only one ace65 account. Opening duplicate accounts to claim bonuses more than once is a breach of these Terms and will result in immediate closure of all related accounts and forfeiture of associated funds.

Accurate information

You must provide truthful and complete information when registering. This includes your full name, date of birth, and the mobile number linked to your bKash, Nagad, Rocket, or Upay account. Providing false details may delay or block withdrawals and can lead to account suspension.

Account security

You are responsible for keeping your login credentials private. ace65 will never ask for your password by chat or message. If you believe your account has been accessed without your permission, contact our 24/7 Live Chat immediately.

Deposits and Payments

ace65 accepts deposits through bKash, Nagad, Rocket, and Upay. All transactions are processed in BDT (Bangladeshi Taka). The minimum deposit is ৳350. Funds typically appear in your ace65 wallet within 2 minutes of a confirmed transaction.

ace65 does not accept third-party deposits. The name on the mobile banking account you use must match the name on your ace65 account. Deposits from unverified or mismatched accounts will be returned and may trigger a KYC review.

Withdrawals and Verification

The minimum withdrawal amount is ৳1,500. The maximum in a single day is ৳210,000. Standard withdrawals are processed within 21 minutes once your KYC verification is approved.

When does KYC apply?

Identity verification is required before your first withdrawal. You will be asked to submit one of the following documents:

• National ID Card (NID)
• Valid Passport
• Driving Licence

The KYC review takes up to 12 hours. First-time withdrawals may take up to 6 hours after KYC approval. If documents are unclear or mismatched, our team will contact you through 24/7 Live Chat to request resubmission.

Bonus and Promotion Policy

ace65 offers a first deposit bonus of 200% up to ৳13,500, a reload bonus of 29% on subsequent deposits, and a daily cashback of 1.6%. All bonuses are subject to a wagering requirement of 16× the bonus amount before any withdrawal can be made.

Bonus validity is 7 days from the date of credit unless otherwise stated in the specific promotion. Bonuses may not be transferred, sold, or exchanged. ace65 reserves the right to cancel any bonus if fraudulent activity is detected, including collusion or bet-hedging across accounts.

Game Rules and Fairness

ace65 hosts games from licensed providers including KA Gaming, JDB, PG Soft, Evolution, CQ9, Red Tiger, and JILI. Each game operates according to its own published rules, which are accessible within the game interface. RTP (Return to Player) percentages are set by the provider and cannot be altered by ace65.

In the unlikely event of a game malfunction or disconnection during a live round, ace65 will follow the provider's official void policy. Bets already settled before the malfunction occurred remain valid. Disputed game results must be raised with 24/7 Live Chat within 24 hours of the round completing.

Prohibited Actions

The following are strictly not allowed on ace65:

• Using automated tools, bots, or scripts to place bets or interact with the platform.
• Opening multiple accounts to exploit promotions.
• Colluding with other players in live games.
• Attempting to reverse or charge back a deposit through your mobile banking provider after using the funds.
• Sharing your account credentials with or allowing another person to operate your account.
• Using funds that originate from illegal activity.

Violations may result in immediate account suspension, forfeiture of balance and pending withdrawals, and reporting to relevant authorities where required by law.

Responsible Gaming

ace65 is committed to providing a safe environment for adult players. We offer deposit limits, session time reminders, and self-exclusion options through 24/7 Live Chat. If gambling is causing you stress or financial difficulty, please reach out to our support team or visit the Responsible Gaming page for guidance and tools.

Players who request self-exclusion cannot have that restriction lifted for a minimum of 30 days. ace65 will not send promotional messages to self-excluded players during the exclusion period.

Limitation of Responsibility

ace65 provides the platform on an "as available" basis. We do not guarantee that the service will be uninterrupted or error-free, particularly during scheduled maintenance or events beyond our control such as network outages. ace65 is not liable for indirect losses resulting from service unavailability.

Players are responsible for understanding the tax implications of winnings in their own jurisdiction. ace65 does not deduct or report taxes on behalf of players.

Changes to These Terms

ace65 may update these Terms at any time. When material changes are made, we will notify active players via the contact method on file at least 7 days before the change takes effect. Minor clarifications may be applied immediately without prior notice. The date at the top of this page always reflects the most recent revision.

How to Reach Support

If you have questions about these Terms, our 24/7 Live Chat team is available every day at any hour. You can start a chat session directly from the ace65 platform after logging in. For account-specific issues such as KYC or disputed transactions, have your account details ready to speed up the process.

Visit the Help Centre for answers to common questions about payments, bonuses, and account settings.