ace65 Help Center
Everything you need to know about your account, payments, bonuses, and games — answered clearly. If you still need help, our live chat is open around the clock.
Account & Login
Opening an ace65 account takes under two minutes. Go to ace65 Register, enter your phone number, choose a password, and confirm the OTP sent to your number. One account per person is allowed — do not share accounts or open duplicates.
I forgot my password
On the ace65 Login page, tap "Forgot password". Enter the phone number linked to your account and you will receive a reset code by SMS. Enter the code, set a new password, and log straight back in. The reset code expires in ten minutes.
Why is my account restricted?
Accounts can be temporarily restricted if unusual activity is detected, if the same device is used by multiple registered users, or if KYC documents are overdue. Contact live chat for a quick review — most restrictions are cleared within a few hours.
Depositing Money
ace65 supports four mobile payment methods for players in Bangladesh. All deposits go through encrypted channels and reach your account almost immediately.
| Method | Minimum Deposit | Arrival Time |
|---|---|---|
| bKash | ৳350 | ~2 minutes |
| Nagad | ৳350 | ~2 minutes |
| Rocket | ৳350 | ~2 minutes |
| Upay | ৳350 | ~2 minutes |
Always use the payment number displayed inside your ace65 account dashboard — do not send money to any number found elsewhere. ace65 never asks for payment through personal phone numbers or social media.
Withdrawals & KYC
Your first withdrawal requires KYC verification. Submit one of the accepted documents before requesting a payout. ace65's team reviews documents within 12 hours.
Accepted identity documents
- National ID Card (NID)
- Passport
- Driving Licence
Upload clear photos of the front and back. Blurry or cropped images are rejected and delay the process. Once KYC is approved, it does not need to be repeated.
Withdrawal limits and timing
| Detail | Amount / Time |
|---|---|
| Minimum withdrawal | ৳1,500 |
| Maximum per day | ৳210,000 |
| Standard processing | ~21 minutes |
| First-ever withdrawal | Up to 6 hours (KYC review) |
Withdrawals are paid back to the same mobile wallet used for the last deposit. If your bKash number has changed, update it in account settings before submitting the request.
Bonuses & Wagering
ace65 runs a welcome bonus on your first deposit, plus an ongoing reload offer and daily cashback. Here is how each one works.
| Bonus | Rate | Cap | Wagering | Valid for |
|---|---|---|---|---|
| Welcome (first deposit) | 200% | ৳13,500 | 16× | 7 days |
| Reload | 29% | — | 16× | 7 days |
| Daily cashback | 1.6% | — | None | Same day |
| Referral bonus | Flat ৳100 | — | None | Credited on friend's first deposit |
Wagering means you must turn over the bonus amount a certain number of times before withdrawing. For example, if you receive a ৳1,000 bonus with 16× wagering, you need to place ৳16,000 in qualifying bets. Cashback carries no wagering — it hits your wallet the same day.
Bonuses are valid for seven days from the moment they are credited. Any unused bonus balance and associated winnings are removed at the end of that window. Only one welcome bonus per account is available.
Games & Providers
ace65 carries over 1,400 games across slots, fishing games, live casino tables, crash rounds, and sports betting. All titles come from licensed providers including KA Gaming, JDB, PG Soft, Evolution, CQ9, Red Tiger, and JILI.
Are the games fair?
Every game uses a certified random number generator (RNG) supplied by the game studio. RTP percentages are published on each game's information page — you will see figures between 95.1% and 97.7% across the lobby. ace65 does not adjust or override RTP settings.
Can I play on mobile without the app?
Yes. The mobile browser version at ace65.wine works on any Android or iOS device. Games load in-browser without installation. That said, the app offers smoother performance, push notifications, and a faster lobby — see the section below.
The ace65 App
The ace65 Android app is free to download and runs on Android 6.0 and above. Current version is 3.3.14, file size 32 MB, last updated 10 November 2026.
- Download the APK from the ace65 App page — not from any third-party store.
- Before installing, go to Settings → Security on your phone and enable "Install from unknown sources".
- Once installed, disable that setting again for security.
- The app updates itself when a new version is available — you will see a prompt inside the app.
An iOS version is not available. iPhone users should use the browser-based site, which is fully optimised for Safari on iOS.
Getting More Help
ace65 provides 24/7 live chat support. Open the chat icon from any page inside the platform. For account-specific issues (such as a blocked withdrawal or a bonus discrepancy), have your registered phone number ready so the agent can pull up your account quickly.
Response times are typically under two minutes during peak hours (evenings and match days). For less urgent questions, the help center articles linked in the app settings cover step-by-step guides with screenshots.
All Questions at a Glance
How do I open an ace65 account from Bangladesh?
What is the smallest amount I can deposit?
How long does a withdrawal take at ace65?
What documents do I need for KYC verification?
How does the welcome bonus wagering work?
Can I claim the welcome bonus more than once?
What is the daily cashback and how is it paid?
Which games count toward bonus wagering?
Is the ace65 app safe to install on Android?
Why was my deposit not credited?
Can I have two ace65 accounts?
What happens if I do not complete wagering within 7 days?
Didn't find your answer here? Our support team is online 24/7 — open live chat from inside the app or the website, and you will get a response in minutes. Ready to play? Create your ace65 account and start with a ৳350 deposit.